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Eriksen ITSP

Our services

Everything your business needs from IT

From the help desk your team relies on to the security, infrastructure, and custom tools that move you forward, all from one local partner in London, KY.

Help Desk & End-User Support

Help Desk & End-User Support

When something breaks, your team needs answers fast. Our help desk gives every employee a direct line to friendly, knowledgeable technicians, around the clock. We resolve the day-to-day issues that slow people down so your business keeps moving.

  • 24/7 remote support by phone, email and ticket
  • Fast first-response times with clear SLAs
  • Workstation, printer, email and application support
  • Onboarding and offboarding of staff and devices

Cybersecurity & Compliance

Cybersecurity & Compliance

Threats target small and mid-sized businesses every day. We layer modern defenses across your environment and train your people to spot attacks, keeping your data, your customers and your reputation protected and audit-ready.

  • Managed endpoint detection & response (EDR)
  • Firewall configuration and ongoing management
  • Security awareness training & phishing simulations
  • Compliance support (HIPAA, PCI, CMMC and more)

Cloud & Infrastructure Management

Cloud & Infrastructure Management

From on-premise servers to Microsoft 365 and Azure, we keep your infrastructure healthy, patched and performing. Proactive monitoring catches problems before they become outages, so your systems are ready when your team is.

  • Microsoft 365 & Azure administration
  • 24/7 server and network monitoring
  • Patch management and performance tuning
  • Scalable infrastructure planning as you grow

Data Backup & Disaster Recovery

Data Backup & Disaster Recovery

A single ransomware hit or hardware failure can take a business offline for days. We back up your critical data automatically, store it securely off-site, and build a recovery plan that's actually tested, so you can bounce back fast.

  • Automated, encrypted on-site and cloud backups
  • Rapid restore and failover capabilities
  • Documented, tested disaster recovery plans
  • Business continuity planning and reviews

Custom Software Development

Custom Software Development

Off-the-shelf software doesn't always fit. When you need something custom, like an internal tool, a customer portal, an automation, or an integration between systems, our developers design and build it to your exact requirements.

  • Web and internal business applications
  • Workflow automation and system integrations
  • Customer portals and dashboards
  • Ongoing maintenance and feature development

CCTV & Failover Cameras

CCTV & Failover Cameras

Keep eyes on what matters with professionally installed surveillance. Our CCTV systems include failover recording so footage keeps rolling even through network or power disruptions, with secure remote viewing from anywhere.

  • HD and 4K camera design and installation
  • Failover recording for uninterrupted coverage
  • Secure remote viewing on any device
  • Smart motion alerts and footage retention

VoIP Phone Systems

VoIP Phone Systems

Cut your phone bill and gain features your old system never had. Our VoIP solutions give your team crystal-clear calling, mobility, and advanced call routing, all managed and supported by the same team that runs your IT.

  • Cloud-based business phone systems
  • Auto-attendant, voicemail-to-email and call routing
  • Desk phones, softphones and mobile apps
  • Scales easily as you add team members

Need something custom or not sure where to start? Call 859-334-0814 or send us a message.

Ready to make IT one less thing to worry about?

Let's talk about your business and where technology can take it. Free, friendly, and no obligation.